If SignCut remains in test mode, first ensure that the computer running SignCut has an active and stable internet connection. If the connection is working but the status does not update, go to the Help menu in SignCut, select Change License, and re-enter your license details. This will prompt the system to refresh the expiration date.
If the issue persists, please contact our live chat support or email us at info@signcutpro.com Include your PayPal transaction ID and license number so we can investigate why the update has not been completed.
Typically, licenses are extended within a few seconds once the purchase is confirmed, and only a restart of SignCut is required for the update to take effect. However, in some cases, PayPal may take longer to notify us of the payment. As soon as the confirmation reaches our system, the extension is processed automatically.