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SignCut is in test mode even if I bought an extension?

If SignCut hasn't gone out of test mode start with making sure that you have the computer you have SignCut on connected to internet. If it is and it still doesn't update then you can click "Change license" in the help menu in SignCut which will force SignCut to update the expiration date.

If it still doesn't update then contact our livechat and give us your Transaction ID for your purchase and we will check why it hasn't gone through yet.

Normally your license is extended within a few seconds from when your purchase has cleared and only a restart of SignCut is necessary for it to work, but sometimes PayPal takes a little bit longer informing us about your payment. As soon as the message about payment has reached our system the extension is done within a second.

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