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SignCut Pro Helpdesk Portal
Knowledge base
Knowledge base
Contact Us
Contact Us: Live chat
1
What are your Live Chat opening hours?
Contact US: Information
1
Do you have a phone number I can call?
Downloads
Downloads: Adapter and Keyspan Drivers
2
FTDI driver for Mac 10.3 to 10.8
FTDI driver for Mac 10.9 and above
Downloads: Design Software
3
Do you have any plugins for SignCut Pro 1?
Do you have any plugins for SignCut Pro 2?
Where can I download Inkscape?
Downloads: USB Drivers for Cutting Plotters
3
USB Driver list
USB Drivers for PixMax models (Windows only)
Where do I find my USB-driver?
Other Downloads
3
Where can I download SignCut Pro 1?
Where can I download SignCut Pro 2?
Where can I download SignCut X2?
SignCut Draw
SignCut Pro 2 - SignCut Draw
3
Can I install new fonts in SignCut Draw?
SignCut Draw Mac export
There is a MSVCR.dll error when opening SignCut draw, what should I do?
SignCut Pro 1
SignCut Pro 1 App Data
2
Reset SignCut Pro 1 on MAC
Reset SignCut Pro 1 on Windows
SignCut Pro 1 General
3
How can I see when my license expires?
SignCut is in test mode even if I bought an extension?
Will I get a new license for SignCut Pro 1 when I make a purchase?
SignCut Pro 1 Features and Tutorials
6
How can I activate/deactivate the box (weeding frame) around my file?
How can I change the color of the image directly in SignCut Pro 1?
How can I cut by color?
How do I change to a higher weeding frame distance?
How do I cut several copies?
See all 6 articles
SignCut Pro 1 Purchase
2
How can I get a copy of my invoice?
What are the prices for Pro 1 subscriptions and how do I purchase an extension?
SignCut Pro 1 Subscription
6
Can I change the email address that my license is registered to?
Can I use my SignCut Pro 1 license in Pro 2?
How do I transfer my Pro 1 license to a new computer?
I'm a former customer and I want to use SignCut Pro 1 again. What should I do?
Where can I find my SignCut Pro 1 license number?
See all 6 articles
SignCut Pro 2
SignCut Pro 2 App Data
2
Reset SignCut Pro 2 on MAC
Reset SignCut Pro 2 on Windows
SignCut Pro 2 Features and Tutorials
15
Do I need to be connected to the internet to use SignCut?
How can I activate/deactivate the box around my file (weeding frame)?
How can I change the color of the image directly in SignCut Pro 2?
How can I create a master account?
How can I cut by color?
See all 15 articles
SignCut Pro 2 Purchase
5
Are there any discounts available for educational institutions?
How can I get a copy of my receipt?
What are the payment methods in purchasing SignCut Pro 2 subscriptions?
What are the subscription prices for SignCut Pro 2 and how do I purchase an extension?
Why can't I proceed with my payment directly in SignCut Pro 2?
SignCut Pro 2 Subscriptions
5
Can I transfer my Pro 2 subscription from one computer to another?
Can I use SignCut Pro 2 on more than one computer?
How do I cancel the recurring payment that was set-up on my subscription?
How do I register a gift code for SignCut Pro 2?
How to revalidate my SignCut Pro 2 account?
SignCut Spooler
About SignCut Spooler
4
Can I send jobs from my SignCut Pro 2 at home to our office's SignCut Spooler?
How do I set up the Spooler on Mac?
How do I setup the Spooler on Windows?
What is a Spooler?
Support and Troubleshooting
Installation Instructions
10
Does SignCut Pro 1 support Power PC?
Error message: "Application has failed to start" (Windows only)
Error! Cannot write to Info.plist. (Mac Pro 2 only)
How do I get started with SignCut Pro 1?
How do I install the SignCut Pro 1 export plugin for Inkscape?
See all 10 articles
Support Related
11
Can I move my license from Mac to Windows?
Can I move my SingCut Pro 1 license from Windows to Mac?
Illustrator plugins for Catalina update (Mac)
SignCut won't open. What should I do? (Mac only)
SignCut won't start. What should I do?
See all 11 articles
Communication Issues
13
How do I get SignCut to recognize my cutting plotter?
I can't find my baud rate or BR setting on my cutter
I can't see my usb-option in the drop down menu in the cutter setup dialogue.
I'm not sure which port to choose for my cutter.
My cutter model is not included in the supported machines list.
See all 13 articles
Cutting Quality Issues
3
Setting up your knife
Troubleshooting steps for bad cuts and poor cut quality
Why are corners rounded or spikes protruding where there should be 90 degree corners?
Terms and Conditions
Bundle Information
0
SignCut Lifetime Information
0
Purchase Information
9
Can I get SignCut on a disc or CD?
Can I try SignCut before I make a purchase?
Can I upgrade the version of SignCut Pro 2 I purchased?
Do I need to use the login in your webshop to extend my license?
How do I extend my license?
See all 9 articles
Deliveries
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