Our support agents are available Monday to Friday to assist you via Live Chat, email, and social platforms during the following hours:


Central European Time (CET)
9:00 AM to 2:30 AM (next day)


Not in CET?
Use this time zone converter to check our support hours in your local time.


How can I reach support?

You can contact us through any of the following channels:


Tip: If you’re reaching out during offline hours, please include your email address so we can follow up with you as soon as we’re back online.

Note: If our Live Chat appears offline during regular hours, all agents may be assisting other customers. Please try again in a few minutes or use one of the methods above.


Easter Holiday Support Hours 2025

DateDayStatus
April 17ThursdayOpen (9:00 AM – 3:00 AM next day)
April 18FridayOpen (9:00 AM – 6:00 PM)
April 19SaturdayClosed
April 20Easter SundayClosed


Timezone: Central European Time (CET)


Holiday Updates

We post any changes to our support availability on our Instagram and Facebook pages. Be sure to follow us for the latest updates!